Thank you for your interest in Gro-Well. Unfortunately due to staff issues, supplier shut downs, lack of stock and a massive reduction in delivery options we have had to make the difficult decision to temporarily shut down our website. This will remain the until the current situation ends and stock becomes available again.
Any orders already placed will be processes as quickly as stock becomes available and delivery partners can deliver.
Free Delivery On Orders Over £360
We offer Free Delivery on orders over £360 for our customers, in most post code areas, of England & Wales only.
The exeptions being Post Code areas: BN, CT, EX, TQ, TN, CA, E, EC LA10 Plus, LL, N, NW, PL, RM, SA, SE, SW, SY, TR, W & WC when an order must be £600 plus to qualify for free delivery.
Where transportation costs allow us, certain Scottish Post Code Areas may also qualify.
We have included a pre-checkout Post Code checker for you to ascertain the exact cost of delivering your order.
In terms of delivery methods and costs, we aim to be as transparent as possible with our costs and be as honest as possible with the timescales that we can get your orders out to you. We do not boast about being the cheapest or the quickest but aim to provide you with quality products at as cost effective price that we can, delivered within reasonable timescales aimed at building long term customer satisfaction.
How Quickly Will My Order Be Despatched?
We aim to collate and despatch your order within 5 working days of us receiving it. Our various delivery partners aim to deliver your order within three working days of us despatching it. We will always aim to meet this deadline but during extended holiday periods or times of inclement weather this time frame may be extended.
Who Will Deliver My Order?
Due to the complex amount of products, sizes, weights and quantities it is impossible for us to use one delivery partner. Therefore, we aim to use the following delivery channels depending on your orders weight:-
For orders under 2kg will usually be delivered by Royal Mail. Unless they are items like weedkillers and pesticides that will be delivered by Nightfreight*
For orders between 2.1kg and 100kg will be delivered by either Parcelforce or Nightfreight*
For orders over 100kg will be delivered by either the Pallet Track or Pallet Force Network*
*The time it takes to deliver your goods will be down to the delivery partners ability to reach your post code area and them actually being able to deliver the order but if you have not received your goods within 10 days of ordering, please make contact with us immediately in order for us to investigate the problem.
Are There Any Areas That You Cannot Deliver To?
Due to the weight of some of our products, if purchased in large quantities, it would make it financially unviable to deliver to certain Post Code areas. As a matter of course we do not delivery outside of the United Kingdon.
To help you consider if your order can easily be fulfilled we have outlined below where our logistic partners can deliver at a realistic price:-
Up to 2kg we can deliver to all of England, Wales, Scotland & Northern Ireland.
Between 2.1kg and 100kg we can deliver to all of England, Scotland ( exluding Offshore & Scotish Isles) & Northern Ireland. Please note that deliveries to Scotland and Northern Ireland will take between 3 to 4 days and incur additional surcharges. These have been built into the delivery price.
For orders over 100kg we can only realistically deliver to customers in England and Wales.
Can I collect my order?
There is no problem with you collecting your order from us. We are open 8.00am - 5.00pm Monday to Friday and on selective Saturday mornings between 9.00am to 12 noon. Details of Saturday opening dates are displayed on the Home Page